Author Kayla Barrett

How “Sticky” are your 2015 Goals?

2015 is here! And with it likely comes great plans for your team or company in the coming year.   I wonder what your world is like as the new year unfolds?  Are you refreshed from the holiday season and ready to begin strong?  Do you have a clear plan for January (and even February and March)?  And is your Read More

Does Your Customer Service Put On The Ritz?

Does your service put on the “Ritz”? Ritz Carlton that is. A recent client engagement took me to the Ritz Carlton Reynolds Plantation in Greensboro, Georgia. And while I worked, I was reminded how it feels to have a great customer experience thanks to the many team members at this luxury hotel.   http://www.ritzcarlton.com/en/Properties/ReynoldsPlantation/Default.htm   Read More

Swimming in Crab Bisque – The Best Compliment You can Receive

Restaurants near the beach are always unique. Menu items you can’t get anywhere else and the freshest tasting seafood around. A recent trip to Orange Beach with friends took me to Shipps Harbour Grille. The 45-minute wait gave us some time to hang out so we waited at the bar and decided to order an Read More

Three Leadership Lessons from Truett Cathy

“Eat mor chikin” has become the symbol for the highly successful Chick-fil-A restaurant (http://www.chick-fil-a.com/).  Truett Cathy, the family’s patriarch who started the company in 1967, passed away (http://demoss.com/newsrooms/truettcathy/news/truett-cathy-chick-fil-a-founder-and-chairman-emeritus-dies )this recently at the age of 93).   Cathy was often quoted as saying: “I’d like to be remembered as one who kept my priorities in the Read More

Perspective: 30,000 feet, the Weeds, and somewhere in the Middle

Perspective. Your employees have one. And your customers have one. And as a leader, you have one too but you also have a unique role. Not only must you keep your fingers on the pulse of the employees and your customers (their perspective); but you also must be able to find the right balance of Read More

Are you a Lousy Leader?

Research leadership and you’ll find thousands of articles, videos, books, etc. that describe steps we can take to improve our positive influence. But rarely do we think about our leadership influence from the perceptive of steering away from those habits or traps that actually make us poor leaders. Or ask our teams and they may Read More

Three Reasons your Biz Priorities may resemble Where’s Waldo to your Team

We are just a few days into 2014.  I wonder what your world is like as the new year unfolds?  Are you refreshed from the holiday season and ready to begin strong?  Do you have a clear plan for January (and even February and March)?  Is your team ready for the next three weeks of Read More

Three Simple Ways Your Company Can Give Back

I received an invitation to a “Cobbler Tasting Party” recently through LinkedIn.  Intrigued, I had to see what this was all about and I’m so glad I did. That’s where I met Monchita of Monchita’s Homemade Cobblers.  Her online bakery creates 19 sweet and savory flavors of you guessed it, homemade cobblers.  I met Monchita Read More

Entrepreneur Village: No One Over 22 Years Old Allowed

The title of this article may not be exactly accurate but there is some truth to it.  I had the opportunity to visit Belmont University’s 2nd annual Entrepreneur Village recently and must say it was one of the most inspirational days I have experienced.  But to understand that statement you must walk into the village. Read More

When Service Overshadows the Product

I was in a small town recently with my family and had one of those service experiences you just can’t make up.  I won’t mention the city or restaurant because truthfully, we could probably replace its name with many other examples.  Here’s the funny thing…the food was great…the service, not so much.  And indifferent enough Read More