QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in LifeBy John G. Miller

Amazon, $13.57 Hardcover

Reviewed by Justin Wax

 In QBQ!, author John Miller introduces a practical method for implementing personal accountability into daily situations. Miller focuses on turning negative, blame-oriented questions like:

“Why do we have to go through all this change?”

“When is somebody going to train me?”

“Who dropped the ball?”

“When is that department going to do its job right?”

“Who’s going to solve the problem?”

“When are they going to tell us what’s going on?”

 

Into the question behind the question:

“How Can I adapt to the changing world?”

“What can I do to develop myself?”

“How can I help?”

“What can I do to understand other people’s challenges and frustrations?”

“How can I become part of the solution?”

“What can I do today to excel at my work?”

Miller focuses on the need for individuals to change their instinctive negative thought process arising from problems and difficult situations into a proactive, positive mindset. He also explains that QBQs focus on action and disciplining our thoughts. Human nature usually yields finger pointing when things don’t go as planned. Miller argues that problems are most effectively solved when we focus on asking better questions. He demonstrates that the spirit of the QBQ embodies three principles:

1) No more victim thinking, procrastinating or blaming

2) I can only change me

3) Take action!

Throughout the book, Miller keeps readers engaged by sharing powerful vignettes of QBQ! in action. This is really an excellent book, and I highly recommend it to anyone who wants to grow as a leader and as a valuable team member.

Justin’s Star Ranking: 4.5 out of 5 Stars

This review first appeared in the February 2013 edition of Business Savvy, a monthly newsletter published by Wax Family Printing

3 Responses to “ QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life ”

  1. April 10, 2013

    It is important to accept change on a DAILY basis. It can be a once a year type of event. Be present in each day and make it a fact of life and accept it. These are very good points and thank you for sharing.

  2. April 10, 2013

    Great points Ivie. Completely agree. QBQ! is a daily exercise, as is personal responsibility and accountability.

  3. One of my favorites! This is good stuff.

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